DATA PROTECTION & PRIVACY POLICY
Roche Chartered Surveyors understand your privacy is important to you and you care about how your personal data is used. We respect each person’s privacy and this policy will advise you how we collect and use the personal information you supply us with and those details which are revealed when you visit our website: wwwrochesurveyors.co.uk.
We will only collect and use personal data in ways that are described below and in anyway consistent with our obligations and your rights under the law.
By submitting your data to us, it is implied you have given us your permission to use your data under the terms of this policy.
What information do we collect about you and why we need your details?
- We need to collect information about you, as a client or prospective client or applicant, when you use our products and services or when you visit our website. That information can include names, addresses, emails, telephone numbers, date of birth, your IP address and any other identifying documents which you provide to us to allow us to carry out money laundering checks, as required by law.
- We use your personal information to respond to you for any request for information you have asked us to undertake and complete our obligations and duties required in order to comply with the terms and conditions of any contract with you and this may include passing your details to other companies involved in the process of selling/buying a property. Details will not be shared for marketing purposes with any other companies unless you have given us consent to do so.
- To perform routine identification checks of all buyers and sellers, to clarify any particular query you may have with us about our properties or services, cross check any information we receive with that held in our database. We receive information we may hold as supplied by you by telephone, office or website visit or email.
Please note we would like to send you information about any other properties or services, which may be of interest to you. If you have consented to receive marketing, you may opt out at any time from this service by emailing us.
Who has access to this data with Roche Chartered Surveyors?
We will retain your details unless at such a time you ask for your details to be removed and whilst we retain your details they will only be accessed by members of Roche staff and your details will not be sold or otherwise disposed of to any third party, accept where we are legally obliged to do so or where we understand that action will protect the interest of Roche.
How secure is your personal data?
When you register your details, Roche will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems.
Third party sites:
Third party internet sites which link through from our website will not be covered by our privacy policy and Roche will not accept any responsibility or liability for any actions that these sites may perform. You are advised to check the privacy policy of each site you visit.
How to access and amend your information?
You have the right to request a copy of information we hold about you. If you would like a copy of some or all of your personal information held by us, please email (graham.jones@rochesurveyors.co.uk) or write to us at:
Roche Chartered Surveyors, 56 Thorpe Road, Norwich, Norfolk NR1 1RY
In addition you can ask us to amend or delete any information you may wish to have so treated, but this does not include any data we are obliged to keep for administrative, legal or security purposes.
Cookies:
Cookies are used via our website to store useful information about your as a visitor to our site such as your preferences etc. These are used to tailor your experience and to advise the best level of service.
